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Dundee Women’s Aid offers a free, confidential, and non-judgemental service to women, young people and children who have experienced domestic abuse. The abuse may be from a partner, ex-partner or someone they are living with.

We strive to provide an inclusive service and support women from all backgrounds regardless of substance misuse issues, mental/physical health, race/ethnicity, religion, age, disability, gender identity or sexual orientation.

We offer...

 

What will happen once you contact Dundee Women's Aid?

  • We will listen to you and believe you.
  • We will give you information that may be helpful to you. If we don't know something we will find out for you.
  • If you want us to find safe accommodation for you we will try to do so.
  • If you have children we can support them too, if that is what you and your children want.
  • We will provide a confidential service (see our Confidentiality Statement).
  • We will not tell you what to do. We will support you to make the decisions that are right for you.

Sometimes women just want the opportunity to talk to someone and one phone call or appointment at our office is enough.  However, if you decide that you would like us to provide you with a support package, we will undertake an assessment with you; this helps us to identify quickly what type of support you want and whether we are the right organisation to meet your needs.

You will be asked to read over and sign an ‘Initial Assessment’ which explains the information we have about you, our confidentiality statement and also who and what information we have to share with our funders.

 

Your Initial Assessment

Before we can provide you with support we have to complete an ‘Initial Assessment’.  Every woman who uses our service is asked the same questions; this information helps you and DWA to assess any risks or concerns you may have about you or your children’s personal safety. We will also assess other needs you may have in relation to your health, emotional well being, communication and/or cultural needs and drug use. 

You will be asked questions about your experiences of domestic abuse, your mental and physical health, addictions, criminal convictions and how at risk you may be from your abuser.

This is not about judging you and won’t exclude you from receiving a service; it just helps us to know how best we can support you.

This will be reviewed every 6 weeks along with your Personal Support Plan.  There may be times when this will need to be done sooner, if there is a change in circumstances.

 

Dundee Women’s Aid will provide women, children and young people who have experienced domestic abuse with support and information.   We won’t judge you and we will never tell you what to do.

 

Your Personal Support Plan

This plan will help you to identify what kind of support you feel you need and how best we can meet your needs.  It will be completed within the first few days of you coming into our service and will be reviewed regularly.  We may not be able to provide you with all the support you require, however, we will help you to find other agencies that may be able to do so.  Your plan will also agree how often you will meet with your key worker and where you meet. 

You will be asked to sign 2 copies of the plan; 1 for you to keep and 1 for our records. By signing this you are agreeing to the plan and the hours of support.  You can change this any time with the agreement of your key worker.

When you are ready to leave the service we will provide you with a support plan to help you to successfully exiting the service.

Here are some examples of the support we provide:

  • Understanding domestic abuse
  • Emotional and practical support
  • Safety planning
  • Parenting support
  • Support for your children
  • Housing
  • Health
  • Employment and education
  • Money and budgeting

 

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© Dundee Women's Aid 2012